Most of our business is done by repairing computers in-house- desktops, laptops, and all-in-one computers. This is our bread and butter. We love it. Here’s what you need to know before bringing in your devices:
1. When and Where – Our hours are Monday – Friday 9a-6p, and Saturdays 9a-1p. We are located at 1221 South Halleck St. in Demotte, IN. We do not take appointments for these services, as it’s first come, first serve here. Calling ahead is not necessary because we’ll probably ask you to repeat everything you told us on the phone anyway. Repair services are almost always a drop-off service, NOT a DO-IT-RIGHT-NOW-WHILE-I-WAIT service, so plan accordingly. House Calls & Business Support Calls are the exception.
2. Passwords – You don’t have to share yours with us, but we will probably need to access your computer to fix it. We can reset it if necessary (for a fee). Asking you for your password shouldn’t make you panic. Please know what it is before bringing it in (unless that’s the reason you’re coming to see us).
3. What else to bring – 99% of desktop tower computers all use the same power cord (see image on right), and we have boxes and boxes of them. Leave yours plugged into the wall. We also have keyboards and mouses (yes, it’s mouses, not mice 🙂 ). Just to be thorough, we don’t need a monitor either. We’ve got you covered there too.
For laptops and all-in-one computers, YES, we would very much like you to bring your AC adapter, cord, plug, or whatever you call the part that delivers that good ol’ electricity from the wall. We have universal adapters, but they usually exaggerate their use of the word “universal.”
4. What we need to know – The problem, in your own words. Don’t worry about giving us the technical explanation- we’ll translate into Nerd-Lingo after you leave.
5. How long does it take? – 2-3 days typically, unless parts are being ordered, and you’ll be made aware if they are.
Other notes: Be aware that a drop-off late on a Friday means it’s possible we may not even get to your computer until Monday, because Saturday is a short day. When you arrive with a computer, any open spot on a counter is fair game to set it down. We’ll get it from there. Help yourself to a cup of coffee or bottle of water while you wait to check in your computer.
What did I forget….?